Inbound Service

With Inbound Service you aim to be there for your customers at all times. This enables proactive service at the right moment. Resolve customer questions quickly, efficiently and effectively and turn existing customers into promoters.

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Inbound Service

Improve your service through customer feedback

Customer experiences are very important within your company. They not only help you improve your service, they also give new and potential customers a clear picture of your business.

By asking for feedback you gain a better understanding of customers. With the feedback survey options in Service Hub you can run multiple surveys to get a clearer view of the customer experience. You can do this with simple yes or no questions or a short questionnaire. This helps you uncover any problems or frustrations customers may have.

Service tools

In HubSpot you can set up a shared team inbox. Collaboration becomes easy and all incoming questions arrive in one place.

As your company grows, customer questions increase as well. With tickets in HubSpot you keep control of these questions. You gain an overview of all incoming emails, ensuring no customer question is overlooked.

By using a knowledge base you avoid answering the same questions repeatedly. You write articles that address frequently asked questions and save time as a result.

With the feedback tool in Service you can easily send automated feedback surveys to existing customers. This allows you, among other things, to calculate the NPS (net promoter score).

Within Inbound Service you collect a great deal of valuable information about your customers and services. Through reporting you make this data transparent and create analyses with ease.

In HubSpot you can set up a shared team inbox. Collaboration becomes easy and all incoming questions arrive in one place.

By using a knowledge base you avoid answering the same questions repeatedly. You write articles that address frequently asked questions and save time as a result.

With the feedback tool in Service you can easily send automated feedback surveys to existing customers. This allows you, among other things, to calculate the NPS (net promoter score).

Within Inbound Service you collect a great deal of valuable information about your customers and services. Through reporting you make this data transparent and create analyses with ease.

Learn more about Inbound?

Set up your knowledge base for efficient service

Answering the same customer questions frequently can be time-consuming. Within HubSpot Service you can use a Knowledge Base. By writing clear articles about the products or services you offer, you ensure that common questions are answered.
Besides saving time, these pages and keywords can also be indexed by Google, which improves your SEO score.

HubSpot Service

We ensure an excellent onboarding of your Service environment.

Together we define an efficient process for the service team.

HubSpot can connect with many different tools.

Marketing, Sales and Service

Inbound Service is an important part of HubSpot. Combined with Marketing and Sales, each area can work with the same customer data. This enables you to provide service at the right moments within the customer journey.
Service Hub is built to turn your customers into promoters of your company and to increase your business success.