ERP integration drives greater efficiency for DAMEN Schelde Marine Services

Damen Schelde Marine Services, formerly part of De Schelde, has been a household name in the maritime sector for more than 150 years. What began as part of a shipyard in Vlissingen in 1921 as a licence holder of Sulzer has since grown into a global supplier of high-quality diesel engine parts. With deep-rooted technical expertise and a team of 50 specialists, Damen supplies parts such as cylinder liners, piston heads, fuel equipment and other engine components. The company also offers services such as engine servicing and parts overhauls, always with a strong focus on quality, reliability, customer satisfaction and sustainability.

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ERP integration drives greater efficiency for DAMEN Schelde Marine Services

Integration with ERP software

Streamlining processes

Company-wide adoption

Seamless and smooth

Data integration between HubSpot and ERP software

To further optimise internal processes and serve customers worldwide even more efficiently, Damen Schelde Marine Services opted for an integration with their ERP system. This integration enables faster order processing, better inventory control and more grip on the supply chain.

“Service is not just in our name,” says Damen Schelde Marine Services. “By investing in smart automation, we can deliver on our promises to customers and maintain our high standard in a fast-changing market.” As the first recognised licence holder of Sulzer engines, and with a history of innovation and craftsmanship, Damen Schelde Marine Services continues to build a future centred on reliability, efficiency and customer focus.

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Still a people business

Continuous development

HubSpot keeps continuously developing the platform. New updates are released daily, with more betas already on the roadmap. This means the team keeps developing continuously to help the business move forward. Together with the driven people at Damen Schelde Marine Services, we sit down regularly so they can keep making the most of the platform. This allows them to respond even better to opportunities, work together more effectively and build valuable data within their own CRM environment. These training sessions are fully tailored to the wishes and working methods of Damen Schelde Marine Services.

Approach

A strategically designed integration

With a strategic approach, we ensure the integration between HubSpot and the external platform works well and without errors. How do we do that?
We explain it in 5 clear steps.

We start by understanding your business and processes. What challenges are you currently facing, and what are the possible solutions? This gives us a clear picture of the intended goal, so we can give the best advice. There are several options when it comes to setting up an integration, and it is worth weighing the pros and cons of each. Once this is clear, we move on to the next step: field mapping.

Data is valuable, but only if it is organised and usable. As part of, and following on from, the Strategy Mapping, we work together to create an overview of the fields and, where relevant, Custom Objects that are valuable for your business. In doing so, we also make sure to make them as ‘foolproof’ as possible. This means we more often choose data fields with dropdown select, multiple checkbox or other fixed options rather than open text fields.

After the field mapping, we start developing the integration. This happens first in a test environment, so your day-to-day operations are not disrupted. We do get your portal ready in the meantime, so it can be pushed straight to your portal once testing is complete. When everything works together smoothly, you get an extremely powerful and efficient platform that all your employees will be happy with.

Before going live, we test everything down to the last detail. From data transfer to the functioning of automations, forms or reports: everything is checked carefully where needed. We do this together with you, so feedback can be processed immediately. This ensures HubSpot and the integration connect seamlessly. As a result, you can make the most of the integration and you will see this reflected in efficiency.

Once the integration has been delivered, training or ongoing support may be needed. That is why we provide practical, hands-on training where users learn how to use HubSpot effectively straight away. We also remain available for questions and support after going live. Integrations often require maintenance or adjustments over time. We actively think along about improvements, so you get the most out of HubSpot, not just today, but in the future too.

"Addmark is a great partner for both Damen Schelde Marine Services and Maritime Logistics. Excellent support with the implementation of HubSpot. The collaboration runs very smoothly."

Arnold Suykerbuyk Managing director