Every rep has their own version
Without shared stages every deal becomes its own story. Forecasting becomes guesswork and new reps spend six months working out how things actually work here.
Founder-led sales works fine until you start to scale. After that you need stages everyone reads the same way, exit criteria that are non-negotiable and a setup that lives in HubSpot, not in a Figma file nobody opens. We design the process together with your best reps and translate it into working pipelines.
A sales process rarely breaks all at once. It creeps in. We work differently: we listen first to how your best reps actually sell, and make that the standard. No theoretical blueprint. It often goes hand in hand with a rethink of the CRM architecture. These are the four patterns we almost always see in teams that have run on founder instinct for too long.
Without shared stages every deal becomes its own story. Forecasting becomes guesswork and new reps spend six months working out how things actually work here.
A deal sits in Proposal Sent for eight weeks and nobody can explain why. Stages have become labels, not checkpoints with exit criteria.
Your pipeline follows the internal workflow, not how your customer buys. Deals stall at the moment you think you are about to close.
The process is in Figma, but the pipeline stages in HubSpot do not match. Reps follow the tool and ignore the agreement.
We do not design from theory. We listen first to how your best reps actually sell, and make that the standard. The design lands in HubSpot or Salesforce, with stages that mean the same thing to every rep.
Interviews with three to five reps. Deal reviews on won and lost deals. We map how you sell today, without judgement.
Stages, exit criteria and ownership on one page. Mapped to the buying journey of your ICP. Validation session with sales and management.
HubSpot setup: pipelines, deal properties, required fields, stage automations and deal-rotting rules. The design becomes the system.
Training for reps and sales managers. Four weeks sitting in on deal reviews. Refining on real data, not on assumptions from week 2.
Things your sales manager can use tomorrow and your RevOps team can translate into HubSpot within a week. Nothing exists only in PowerPoint.
Sales-process design runs on people who have sold themselves and know how HubSpot works. At Addmark you sit at the table with all three, embedded in the broader sales engine.
A B2B SaaS team had grown from 5 to 18 reps on founder instinct. The HubSpot pipeline had 14 stages, some labels without a definition. A deal had been sitting in Proposal Sent for eight weeks and nobody could explain why. Forecast varied every quarter.
In nine weeks we reduced the pipeline to 6 stages with clear exit criteria, visualised on one page and built into HubSpot with required fields and deal-rotting rules. Forecast deviation dropped significantly within a quarter, because stages finally meant the same thing for every rep.
Straight answers to questions we hear before every sales-process engagement.
The design and HubSpot build together take six weeks. After that we join deal reviews for four weeks to refine. For enterprise teams with multiple pipelines or business units it can run to ten weeks on the design alone.
Our services are custom-scoped and usually sit within a RevOps-as-a-Service retainer where strategy and execution come together. Book a call and we will put together a proposal based on your situation.
Yes, and that is often the starting point. We do a pipeline audit on stage conversion, deal velocity and stuck deals. This leads to a targeted revision, not a complete reset. Often it is only two or three stages that are not working.
Both. We design from the buying journey, not from the lead channel. Outbound and inbound deals typically go through the same stages, with different entry points and qualification criteria. For heavy outbound motions we sometimes set up a separate pipeline, connected to CRM for Sales.
In time, probably yes, and we help you get there. But laying down the first blueprint requires someone who has seen a hundred of these engagements. After that an internal sales ops or RevOps role can take it over and develop it further.
Almost always that is a signal the design does not match how reps actually sell. We coach for four weeks on the floor and refine together with the sales manager. It usually comes down to one or two stages, not the whole process.
Three signs: deals that slip to the next period every quarter, forecast that consistently deviates and new reps who take months to get up to speed. Our Maturity Scan gives a first indication.
Start with a 30-minute conversation. We look at your current pipeline, deal velocity and biggest leaks together. You then get an honest scope and a phased plan.